Predictably, a minor thunderstorm on Saturday evening knocked out our power for 30 seconds. And almost as predictably, the outage tripped a switch somewhere, and our cable internet was out until 9:45 this morning. Yes, I called on Sunday to complain. No, nobody did anything about it. I could tell by the tone of the help desk guy's voice that the "dispatchers" he was calling really weren't going to do any dispatching.
This has happened before--many times, in fact. If the internet access goes down anytime after 5 p.m. on Friday, good luck getting it back before Monday morning. It's almost as if there's nobody in the office all weekend. Actually, it's exactly like that.
So this morning I called the local DSL provider (which only recently began serving our area) and signed up. It's ten bucks per month cheaper. And it can't be any worse, can it?